We Offer

• Comprehensive Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

What You’ll Do – The Role (Responsibilities)

• Ensure the accuracy, completeness, and consistency of customer master data across various systems, update existing customers’ records
• Adhere to established data standards, policies, and procedures and offer improvements
• Setting up customer accounts in the computer system with tax status and credit levels
• Analyze customer master data to identify trends, patterns, and potential issues
• Communicate effectively with various stakeholders, including sales, invoicing, finance, and IT
• Ensure compliance with relevant regulations and standards
• Monitor AR shared inbox, addressing incoming internal and external requests
• Validate, clean up customer data file for new acquisitions for conversion in ERP
• Review of customers’ portals for invoice status
• Sending customer statements on regular basis
• Run assigned reports, manipulate data from the system
• Provide customers with copies of invoices as required
• Liaison between AR, collections, invoicing, operations and other internal stakeholders
• Assisting with processing credit applications
• Other duties and tasks, as assigned

What You Need (Requirement)

• 1-3 years’ experience with data entry, mining, cleansing, and analyzing
• Familiarity with data governance principles, best practices and process improvements
• Post-secondary education preferred, or similar in education and experience
• Excellent working knowledge of Microsoft Office including intermediate level proficiency in Excel.
• Customer Service experience plus
• Strong problem-solving skills with good organizational, time management and prioritizing skills
• Written and verbal fluency in English
• Knowledge of French considered an asset
• Experience with Microsoft Dynamics 365 F&O a plus

Working Conditions

• Manual dexterity required to use desktop computer and peripherals
• Overtime as required
• Lifting or moving up to 10lbs may be required